Bluestone News

Enhanced Case Tracking

We’re always looking for new ways to improve the service we offer to you. This is why we've enhanced the case tracking facility in Bluelink.

The enhancements provide a more transparent view of each mortgage application and will allow you to accurately track all of your open cases.

Our new guide covers the updated process and provides information about each stage, including the action required by you to ensure the application progresses as quickly as possible.

Download our new guide

Help us to help you

We want you to receive the highest quality of service throughout the mortgage application process. Please help us to help you by uploading all the documents listed in the checklist on Bluelink and ensure they cover the required period and are in the correct order.

We've also created a range of packaging guides which detail what is typically required for each scenario.

Download our packaging guides

If you have any questions please contact your BDM or call the Lending team on 0800 368 1833.