A Glimpse Inside Bluestone Credit Management

Posted By: Bluestone Credit Management

Posted: 30^th September 2025

In today’s challenging economic climate, healthy cash flow is essential for meeting payroll, covering overheads and planning for growth but late payments continue to put serious pressure on UK businesses. A recent study commissioned by Sage and carried out by the Centre for Economics and Business Research (CEBR) analysed over 1.2 million anonymised invoices from more than 31,000 Sage customers. It found that 44% of invoices were paid late, leaving £112 billion tied up in unpaid bills, funds that could otherwise be reinvested into businesses and the wider economy.

Bluestone Credit Management (BCM) have spent over two decades helping organisations do just that. BCM’s role goes beyond collections, providing thoughtful, professional credit management that protects businesses’ bottom line while upholding their brand values and relationships.

So, who are Bluestone Credit Management really? How do BCM help? And why does having the right support in this space make such a difference?

A Range of Solutions, Tailored to Clients

Bluestone’s services cover every stage of the credit management life-cycle. Here’s how BCM can support businesses:

• Live Portfolio Servicing

Taking care of the day-to-day management of customer accounts on clients’ behalf, ensuring payments stay on track and any emerging risks are addressed promptly. This allows a company’s internal teams to stay focused on growth, while BCM handles the operational detail.

• Contingent Collections

If a business holds ownership of overdue accounts but needs specialist support in recovering them, BCM can step in and manage the process professionally and efficiently, always with a clients’ reputation in mind.

• Debt Purchase

For organisations looking to remove aged or non-performing debt from their balance sheet, Bluestone offers a debt purchase service. They acquire portfolios and manage them ethically, giving clients immediate clarity and confidence that those accounts are in good hands.

What links all of these services is Bluestone’s commitment to doing things the right way, through secure systems, regulatory compliance, and customer-focused communication.

Why Credit Management Support Matters

Strong credit management isn’t just about recovering overdue payments. It’s about safeguarding the financial health of a business.

Having the right support can significantly improve a business’ cash flow, reduce exposure to risk, and ensure that customer relationships are handled with care. In a time when reputations can be shaped by a single customer interaction, the way businesses approach debt recovery reflects on their brand, and it matters.

By partnering with a company like Bluestone, clients gain access to a team that not only understands the technical side of collections but also the importance of communication, consistency, and care.

Built on Principles That Matter

Bluestone Credit Management is proud of the work it does, and equally proud of how it does it.

Bluestone’s values- integrity, quality, diversity, ethics and teamwork- are embedded into every part of our organisation. They guide the way BCM interact with customers, collaborate with clients, and build internal culture.

Bluestone are fully accredited to ISO 9001 and ISO 27001 standards, and comply with the Credit Services Association Code of Practice. These certifications reflect BCM’s commitment to quality, security and professionalism across the board.

But beyond the credentials, they’re simply a team that takes pride in helping others, both in solving complex problems and in treating people with fairness and respect.

The Faces Behind The Business

At Bluestone Credit Management, while providing clients with the best service is a priority, staff are at the heart of the company. From darts nights to game show evenings and other social events, ensuring that teams have good wellbeing and that the business has a positive company culture is of utmost importance in ensuring long-term success.

A More Human Approach to Financial Recovery

Bluestone Credit Management understands that financial conversations, especially those involving overdue payments, require care. And BCM believes in handling every account, every interaction, and every partnership with that in mind.

Whether the client is a business leader seeking to reduce operational stress, a finance manager looking for results, or a customer in need of support, Bluestone’s goal is the same: to provide practical, reliable solutions with a personal touch.

So, if a business is looking for a credit management partner who combines professional rigour with genuine empathy, Bluestone is here to help.

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