FOR CUSTOMERS

Offering a range of payment methods

Our highly trained UK based team is available to work with you to establish suitable payment solutions. We offer a range of payment methods to suit your needs.

FAQs

Support Centre

Complaints

Complaints Policy

We understand whether you are a business or an individual, that events and life happen. Whatever the reason for falling behind on your financial obligations, Bluestone is here to support you and to explore appropriate solutions for your individual circumstances.

If we have contacted you, it will be because one of your creditors has passed us your account in the belief that you owe them money. You can make payment via any of the options listed below. If you would like to discuss your situation with one of our Customer Advisers contact details are provided on our communications with you and below.

On-line

For many customers, this is the quickest and easiest method for making payment and it is available 24/7, 365 days a year. Pay by credit or debit card through our secure payment portal.

HMRC accounts (external website opens in new tab) >

Companies House accounts (external website opens in new tab) >

All other accounts (external website opens in new tab) >

Over the telephone

If you would prefer to speak to one of our Customer Advisers to discuss your account or set-up a payment arrangement, please contact us on the appropriate number below.

HMRC accounts: Call our automated payment line on 0114 231 7509. Please select 1 and follow the voice prompts to make payment. Alternatively please hold the line to be transferred to one of our Customer Advisers.

Companies House accounts: Call our automated payment line on 0114 212 8531. Please select 1 and follow the voice prompts to make payment. Alternatively please hold the line to be transferred to one of our Customer Advisers.

All other accounts: Call 0114 212 8644, to be transferred to one of our Customer Advisers.

BACS

Payments can be made by BACS transfer. Please quote your Bluestone reference number as your payment reference.

HMRC accounts:
Account name: Bluestone Credit Management
Account number: 31325309
Sort code: 16-04-00

Companies House accounts:
Account name: Bluestone Credit Management
Account number: 10006424
Sort code: 16-04-00

All other accounts:
Account name: Bluestone Credit Management
Account number: 10006297
Sort code: 16-04-00

Direct Debit

If you would like to put in place a payment arrangement and pay by Direct Debit, then please call us to set this up.

HMRC accounts: 0114 231 7509
Companies House accounts: 0114 212 8531
All other accounts: 0114 212 8644

Income & Expenditure Forms:

Affordability is important to Bluestone and in most instances we require your Income & Expenditure (I&E) information, to support any offers of payment.

There are several options for sending that information to us.

You can complete our online I&E form, or you can download our I&E form and send it by post to:

Bluestone Credit Management
PO 3763
Sheffield
S9 9AB

You can also email it to info@bluestonecm.co.uk.

Alternatively, call us on 0114 212 8644 and complete a form over the phone, or request for one to be sent in the post.

If you would like to make an offer of payment, you can contact us via any of the methods listed on this page to discuss the options available.

Special Assistance Notice: For customers with accessibility requirements, please note that the downloadable (PDF) Income & Expenditure form is not currently at the required standard for assistance tools like screen readers. Please rest assured that we are aware and will be working to make sure all future forms are created inline with accessibility guidelines. For now, if you have an enquiry, please contact us by phone on the numbers mentioned above, or use the online Income & Expenditure form.

Income & Expenditure Online Form

Click the button below to complete our Income & Expenditure form online.

I&E Online Form