Support Centre
We pride ourselves on our ethical approach – seeking to help customers resolve their credit difficulties by listening and treating them fairly and as an individual.
We understand that being in financial difficulty can be overwhelming, and we appreciate that contact from Bluestone about resolving debt can feel stressful. Our aim is to support you in finding an agreed and affordable way forward.
We’re here to help in any way we can. Our experienced Customer Advisers will take the time to understand your situation and, if needed, can direct you to third-party organisations that offer additional support. You’ll find links to some of these organisations below.
Stepchange
StepChange (formerly the Consumer Credit Counselling Service) provides free advice, help with budgets and debt management plans tailored to personal situations.
https://www.stepchange.org/
PayPlan
PayPlan provides free money advice and tailored debt solutions. It is funded in a unique way and rather than charging customers it receives donations from the credit industry
https://www.payplan.com/
National Debt Line
National Debtline is a debt charity providing free, confidential and impartial advice as well as a library of online resources – including an information pack, personal budget planning, sample letters and information that will allow you to determine whether you qualify for a debt relief order.
https://nationaldebtline.org/
Business Debt Line
Business Debtline is a registered charity. Its advisers provide free, impartial, debt advice to small business owners and the self-employed across England, Wales and Scotland.
https://businessdebtline.org/
The Money Charity
The Money Charity (formerly Credit Action) is a charity with over 20 years’ experience in money management. As well as free and confidential advice, they provide several useful money management apps, such as the “Spendometer”.
https://themoneycharity.org.uk/
Christians Against Poverty
A national charity, working across the UK to lift people out of debt and poverty offering free debt counselling through a network of 260 debt centres based in local churches.
https://capuk.org/
MoneyHelper
MoneyHelper offers content to make money and pension choices clearer, backed by the government and free to use. They also provide access to free debt advice.
https://www.moneyhelper.org.uk/en
Debt Advice Foundation
Debt Advice Foundation is a national debt advice and education charity offering free, confidential support and advice to anyone worried about debt.
https://www.debtadvicefoundation.org/
Citizens Advice
Citizens Advice provides free, independent and confidential advice on getting out of debt, and a variety of other issues. With branches across the UK they have useful resources online, such as debt FAQs and budgeting tools.
https://www.citizensadvice.org.uk/
Samaritans
The Samaritan’s commitment to help people in need is well known, as their website states; ‘whatever you’re going through, a Samaritan will face it with you. They are available 24 hours a day, 365 days a year.
https://www.samaritans.org/
Financial Ombudsman Service
The Financial Ombudsman Service, established by law, resolves disputes between consumers and financial businesses. It handles complaints about various financial issues, including debt collection related to consumer credit or hire, where claims can be made by the debtor or someone pursued for another’s debt.
https://www.financial-ombudsman.org.uk/
Mind
Mind is a mental health charity supporting those struggling with ill mental health. They offer services such as their confidential Infoline, their in-person counselling, or their online community group.
Mental Health & Money Advice
Mental Health & Money Advice offer clear, practical advice and support to those experiencing issues regarding their mental health and money.