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FOR CUSTOMERS

Solutions for customers

Bluestone Credit Management prides itself on its ethical approach. We seek to help customers to resolve credit difficulties by listening and treating every customer fairly and as an individual. Underpinning every Bluestone activity is the business values; these in turn are supported by a set of robust policies and procedures.

Take the first step to resolving your credit problems today

Please take advantage of the resources in this section. Our success is about getting you out of debt affordably.

Ways to Pay

At Bluestone we pride ourselves on our ethical approach to credit management. Our highly trained UK based team is available to work with you to establish suitable payment solutions. We offer a range of payment methods to suit your needs.

Ways To Pay

Income & Expenditure

Affordability is important to Bluestone and in most instances we require your Income & Expenditure (I&E) information, to support any offers of payment.
There are several options for sending that information to us.

Income & Expenditure

Support Centre

Bluestone Credit Management prides itself on its ethical approach. We seek to help customers to resolve credit difficulties by listening and treating every customer fairly and as an individual. Underpinning every Bluestone activity is the business values; these in turn are supported by a set of robust policies and procedures.

Support Centre

Public Sector Support

We work with HMRC to collect a range of tax debts, including:
- VAT
- Self-Assessment
- Corporation Tax
- Tax Credits

If you would like to confirm that we are a debt collection agency used by HMRC, visit the link below.

http://www.hmrc.gov.uk/payinghmrc/debtcollectors

HMRC Website (external website)

FAQs

View our frequently asked questions where we identify some of the most commonly asked questions we receive and the appropriate answers.

FAQs

Governance

Bluestone is a member of the CSA and complies with the CSA Code of Practice – the trade association for debt collection and the debt purchase industry.
Bluestone also holds ISO9001 and ISO27001.

Governance

Complaints

We believe that you have the right to a fair, swift and courteous service at all times. Should you feel however that you wish to make a complaint about any aspect of the service you have received from us you can do so by following the process.

Complaint Handling Process

Portal

Our customer portal is available for most of our customers. On the customer portal you can make a payment and view your balance and documents.

Customer Portal

Payment Arrangements & Alternative Resolutions

We recognise that getting into debt can be a source of great stress. We want to help resolve credit issues as quickly as possible, but we pride ourselves on our flexibility and will work over an extended period to help people to get back on track financially.

If you are unable to pay the account in full please contact us to discuss alternative resolutions and if a payment arrangement is an option available for you.

Our highly trained UK based team is on hand to talk through the options, helping people one to one to appraise their current circumstances and develop a workable and agreed way forward.

Contact Us

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