ABOUT BLUESTONE CREDIT MANAGEMENT

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We are a specialist credit management company providing live portfolio servicing, arrears management, collections and purchasing services across the UK. Over 50 years, we have helped many thousands of people and businesses to resolve debt ethically and with a genuine level of care and consideration.

Providing an ethical approach to credit management

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We offer a variety of payment methods

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Championing ethical debt management in the UK

Our vision is to be recognised as a leader in this really important field. We recognise the reality that few borrowers aim to fall into debt and we work to ensure that monies are collected in a sensitive and timely manner. We regard compliance as the heart of our culture and strive to deliver new levels of excellence.

Our Values

At Bluestone Credit Management we believe that honesty, impartiality and integrity in our dealings with others are prerequisites for successful and long-standing relationships. We are committed to conducting our operations fairly, honestly and lawfully in all of our dealings with our employees, customers, suppliers, business partners and with the communities in which we work.  This approach is encompassed in our values, which are the foundation of our approach to our work.

INTEGRITY

Being fair, open and honest in our dealings with people and sensitive and discreet with the information entrusted to us. Working to minimise the environmental impact of our work in the communities in which we work.

IMAGINATION

Constantly seeking new methodologies, products and services to improve our productivity, customer experiences and identifying opportunities to enhance the environments in which we work.

QUALITY

Being the very best we can – delivering our services with speed, accuracy and a real empathy for our customers.

DIVERSITY

Valuing and respecting our colleagues, clients and customers. Understanding their different goals and objectives and how they contribute to the overall success of our company. Embracing diversity, and creating an environment where all talents, skills and abilities are recognised and nurtured to their full.

ETHICS

Maintaining the highest standard of business principles, ensuring our personal conduct and service are professional and ethical operating to the very highest levels at all times.

TEAMWORK

Empowering the individual, encouraging open communication and co-ordination to achieve a happy, efficient team focused on our corporate objectives.

Our Expertise

Our expertise supports financial services, utilities and public sector communities who value our highly personal, professional and ethical approach to the potentially complex area of credit management.

Our highly trained UK based team; state of the art technology and a real commitment to service are on hand to help people to resolve credit difficulties.  Treating every person with dignity and respect, we work to understand their circumstances and establish agreed ways forward to resolve past problems.  This caring approach has seen Bluestone enjoy strong growth in reputation and scale as an ever growing portfolio of clients trust Bluestone to deliver account management support to the very highest quality standards, caring for their customers and managing the reputation of their brands.

Fair & Ethical Care

Customers who have fallen into financial difficulty can be assured of our commitment to set new standards in fair, ethical care as the Bluestone team work to help every customer to develop an agreed way forward and to become debt free.

Bluestone is a member of the CSA and complies with the CSA Code of Practice – the trade association for debt collection and the debt purchase industry.  

Bluestone also holds ISO9001 and ISO27001.

The CSA Code of Practice is the benchmark for industry best practice, assuring quality and professionalism in the services Members provide.

CSA Code of Practice

The Importance of Debt Management

Helping customers to manage debt issues is important work. Financial difficulty can represent a source of stress for many and the cost of uncollected debt is a cost borne by the wider community.  Our role is to keep bad debt to a minimum helping everyone in the process. Whatever the reason a customer has fallen into financial difficulty we are on-hand to provide non-judgemental help and support and to make that debt a thing of the past.  By working with us many thousands of customers are now happily debt free – something we are very proud of.

Our Services

Bluestone specialises in helping customers.

We know some people may wonder who Bluestone is or why we have their personal data and we fully understand that this may be a concern. Bluestone’s work means that the business may be working on behalf of the original lender or supplier or may have purchased a portfolio of accounts from the original lender. In all circumstances, the team at Bluestone is focused exclusively on resolving any account issued amicably and in a way that is affordable to each person.

Over the business for many years, its personal service, human approach and commitment to transparency has seen the business selected by some of the largest lenders in the UK and Government agencies. Invariably, selection follows a rigorous process.    

Our services to support clients include;

Public Sector Support

We work with HMRC to collect a range of tax debts, including:
- VAT
- Self-Assessment
- Corporation Tax
- Tax Credits

If you would like to confirm that we are a debt collection agency used by HMRC, visit the link below.

http://www.hmrc.gov.uk/payinghmrc/debtcollectors

HMRC Website
Contingent Collections

Bluestone collects on behalf of a client, who retains ownership of the account.

Account Management

Bluestone manages the servicing and arrears management of live portfolios on behalf of a client, who retains ownership of the account.

Debt Purchase

Some clients choose to sell on their debts to a third-party organisation, subject to careful due diligence. Bluestone, as a well-established and respected debt management business is an active purchaser of such debt portfolios. Having purchased such debt, Bluestone becomes the owner of that debt as well as the organisation seeking to resolve the historic issues that have led to customers falling into arrears.

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