Bluestone Credit Management (“BCM”) is a professional credit management organisation. We are authorised and regulated by the Financial Conduct Authority and are members of the Credit Services Association.
We believe that you have the right to a fair, swift and courteous service at all times. Should you feel however that you wish to make a complaint about any aspect of the service you have received from us you can do so by following the procedure.
You can send your complaint to us in a variety of ways:
You can email your complaint to firstname.lastname@example.org
You can write to us with your complaint:
Bluestone Credit Management Limited
Westfield House, 60 Charter Row
You can of course contact us by phone by dialing 0114 231 7424.
Once we have received your complaint we shall deal with it promptly, effectively and in a positive manner as detailed below.
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